Delivery & Returns
Our standard UK delivery charge is £2.95, orders over £50 will be delivered free of charge.
Providing your items are in stock we will aim to deliver your order within 5 days -we will let you know if there are any delays
Depending on your order we may use a few different companies to deliver:
APC or Royal mail
In a rush? Order before midday for next day delivery. Please call us with your order and we will send it guaranteed next day delivery for £8.
Please note orders placed on Friday before midday for Next Day delivery are not guaranteed for Saturday delivery and will usually arrive with you on Monday. Orders placed on Saturday or Sunday for Next Day delivery will arrive with you on Tuesday.
If you require a specialised UK delivery service please get in touch by phone or email and we will give you a quote and talk through options.
We hope you are delighted with your order. However, if it's not quite what you expected or faulty in any way, don’t worry, just send it back to us. We ask that if you wish to return any item please contact us within 24hrs of receipt of your items to let us know you wish to make a return, the nature of your return and whether you'd like a refund or replacement. You can do this either by giving us a call on 01760 337 333 or by email on email@example.com
Please send your return items to:
Petra Boase Ltd.
13 The Hub,
St Mary's Works,
We recommend you obtain proof of postage when returning items to us.
In the event of any products being faulty, we will cover all costs of the postage and either refund or exchange the products for you. If you’re returning an item from overseas because it’s faulty, please contact us on +44 (0)1760 337 333 or firstname.lastname@example.org
If you are returning products that are not faulty, then unfortunately we cannot refund the cost of returning the product to us nor the the original postage cost. We will only refund the cost of the returned items.
Before returning any item to us, we do ask that it is in the same condition as when you first bought it. Please ensure you have taken reasonable care to make certain that it is returned safely and not damaged in transit. Please include original packaging where possible.
If there is no one at your delivery address when your order is delivered the postman or courier will leave a card with the contact details how to retrieve your parcel.
No-One at Home
Overseas Delivery Charges
We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.
We will deliver your order via Air Mail, UPS, DHL or FEDEX.
Our products are sold in Pounds Sterling on a delivery duty UNPAID basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are advised to check these details themselves before placing the order. Petra Boase is not responsible for any of these charges.If the parcel is returned to us due to unpaid charges only the goods will be refunded not the original delivery charge. Thank you for your understanding.
|Country||Up to £50||£50 - £100||£100 - £200||Over £200|
|Rest of World||£20||£35||£50||£65|